FAQs

Any questions?

We have listed some commonly asked questions below. If we haven't answered your questions here, please contact us.

Company (3)

How long has MediTrust been around?
MediTrust has been in business since 2005. During this time we have built ourselves a reputation as a leading software and services company for Australian Anaesthetists. We have 7 staff on our team, each with a range of specific skill sets.
How big is MediTrust? How many Anaesthetists do you have?
MediTrust services hundreds of Anaesthetists Australia wide. We power groups of all sizes, large (groups of up to 46 members) and small. We also service individual Anaesthetists.
Who owns the IP? Where is the software built?
MediTrust's software IP is 100% owned by MediTrust. Our highly skilled developers build our software in house from our office located in Victoria.

Software (11)

What do you mean by "cloud" computing. Web based software?
The MediTrust suite was built as an online software product. That means users access the software using a simple web browser. It can be used on any technology platform (E.g., Mac or Windows) and devices such as iPads, laptops or desktops. The software is also cloud based which means there are no servers required to be purchased or managed by our end users. This keeps costs low and accessibility high for our users.
How secure is MediTrust?
Information is safe with MediTrust. Our servers are hosted safely in locations across Melbourne ensuring protection under Australia privacy laws. Our highly qualified developers have put in place the highest levels of redundancy, hourly backups of data to remote servers and security similar to your online banking security. Security in the cloud is easy with MediTrust.
How private is my information and that of my patients?
Patient and medical confidentiality is paramount to MediTrust. MediTrust abides by the privacy and confidentiality regulations as set out by the Privacy Act.
Does MediTrust work with Macs?
Yes. The MediTrust software is designed to work Mac or Windows as it is web based software. If you can access the internet with a web browser you can use MediTrust.
Can I make Eclipse claims with MediTrust?
Yes, MediTrust supports Eclipse processing for accounts. This allows user to submit accounts electronically to Medicare and Health funds removing the need for manual submission of accounts. Eclipse processing means faster payments (days not weeks) and reduced errors.
Where are your servers located? What happens if the servers go down?
MediTrust software is hosted on our own dedicated servers, housed in commercial secure hosting sites in Greater Melbourne.

The system is available 24x7 and monitored using automated alarm systems which communicate directly to our technical support. All servers are interconnected on the public network, providing very high levels of redundancy against hardware and network failure. MediTrust maintains up-to-date intrusion detection & prevention, virus detection and security management software designed to prevent unauthorised access to the system.

MediTrust runs a mirror, multi server dual site backup strategy. This means if a server has a failure we can restore one of the mirror servers which is backup hourly. If there is a catastrophic failure in the main data centre we can switch to another data centre physically located in a different location in Melbourne. This data centre is mirrored every 3 hours.
What happens if we loose internet?
The reliability of internet is generally very high these days and getting better. However there is the chance of losing internet. We recommend running a dual internet setup having a 4G internet modum available for switch over in the case of an outage. A 4G connection can run a large Anaesthetic rooms while the main internet is restored.
How can I organise for an in rooms demonstration of MediTrust?
To organise a software demo please contact us via email or phone. We will work with you to organise a convenient time to meet the staff and Anaesthetists. We often run demos outside of business hours to cater for Anaesthetists' busy schedules, usually meeting Practice Manages/rooms staff beforehand during business hours as required.
What sort of support do you offer?
At MediTrust we see our clients as business partners. We go out of our way to ensure users know MediTrust is a company they can depend on for support. Whether it's a quick webinar refresher on functionality, trouble shooting a Medicare claim, or just acting as a soundboard. No query is too small. MediTrust is always available for our users and committed to being reliable.
How much do you charge for setup and training?
There is NO charge for setup and training. And our set up and training support is completely comprehensive and on going.
What third party software do we need to buy?
There is NO additional third party software to purchase (e.g., Microsoft exchange). All our modules are built by MediTrust on a hosted solution. If you have a computer and an internet connection you are ready to use MediTrust.

Services (5)

I am new to private practice. Can you help me get setup?
Yes. MediTrust has a very experienced team to help Anaesthetists new to private practice through the setup process. From setting up new provider numbers, to registering with health funds and Medicare, and helping you understand the different billing practices - we are only too happy to assist.
How do I send my "cards" in?
MediTrust caters for different styles of Anaesthetists. We offer more traditional method were you can use our billing forms (eCards). These forms have a place for your hospital stickers and areas to completed for patient billing. Alternatively as our system is 100% web based you can pick up patient records and enter you core billing information online and hand them over to our rooms for invoice and online submission.
What are you opening hours?
We are open Monday to Friday from 9am to 5pm AEST. We close for Victorian public holidays.
How does your bad debt process work?
MediTrust staff know how to keep your practice debt low. By systematically following up on all accounts as they become overdue we have a proven process that keeps patients accounts paid. Immediate system notifications for rejected and underpaid Eclipse claims means we are on to these accounts as soon as the rejection/notification is received. And this process, coupled with obtaining Informed Financial Consent from all patients experiencing a gap keeps you in the black. After the second reminder, if an account remains unpaid we have a "last chance" call with the patient. If payment is not received it is referred to the Anaesthetist for instruction on whether to pass the account onto debt collection.
Can you provide temporary administrative support?
Yes we provide temporary services support to groups and individuals. New groups have used our services while they were setting up rooms and hiring staff. Individual Anaesthetists also use our services temporarily while they moved from rooms to running their practice independently. We have flexible month by month options.

Patients (5)

How do I find out about Anaesthetic fees?
Please contact MediTrust on 1300 367 540 before you procedure date.
Can I pay my anaesthetist fees here securely? And how?
MediTrust software is 100% safe and uses the same security technology as your bank's online banking platform. In addition to being secure and using encryption, MediTrust software also has insurance against identity theft and fraud. If you have an invoice, you can pay online here: PAY INVOICE HERE
Can I speak to my Anaesthetist before I meet them?
Your Anaesthetist will come and meet you in the hospital before your procedure. If you have urgent information or a query please contact MediTrust on 1300 367 540.
Where do I get my login from? Where do I login?
You will need to contact your surgeon to get your login to access your information before your procedure. Alternatively please contact MediTrust on 1300 367 540 and we will be able to assist. If you have your login, LOGIN HERE
Does my private health insurance pay all the anaesthetic fees?
Generally there will be a 'gap' or 'out of pocket cost' for anaesthetic. Depending on your health fund, your Anaesthetist may be able to claim your health insurance rebate on your behalf and you will be invoiced for the gap only. In other circumstances you may receive the full anaesthetic account and be required to claim your rebates after you have paid the full fee. Please call us to obtain your Anaesthetist's fee information or ask any questions.