Frequently asked questions

Any questions:

We have listed some commonly asked questions below. If we haven't answered your questions here, please contact us.

Software (11)

What do you mean by "cloud" computing. Web based software?
The MediTrust suite was built as an online software product. That means users access the software using a simple web browser. It can be used on any technology platform (E.g., Mac or Windows) and devices such as iPads, laptops or desktops. The software is also cloud based which means there are no servers required to be purchased or managed by our end users. This keeps costs low and accessibility high for our users.
How secure is MediTrust?
Information is safe with MediTrust. Our servers are hosted safely in locations across Melbourne ensuring protection under Australia privacy laws. Our highly qualified developers have put in place the highest levels of redundancy, hourly backups of data to remote servers and security similar to your online banking security. Security in the cloud is easy with MediTrust.
How private is my information and that of my patients?
Patient and medical confidentiality is paramount to MediTrust. MediTrust abides by the privacy and confidentiality regulations as set out by the Privacy Act.
Does MediTrust work with Macs?
Yes. The MediTrust software is designed to work Mac or Windows as it is web based software. If you can access the internet with a web browser you can use MediTrust.
Can I make Eclipse claims with MediTrust?
Yes, MediTrust supports Eclipse processing for accounts. This allows user to submit accounts electronically to Medicare and Health funds removing the need for manual submission of accounts. Eclipse processing means faster payments (days not weeks) and reduced errors.
Where are your servers located? What happens if the servers go down?
MediTrust software is hosted on our own dedicated servers, housed in commercial secure hosting sites in Greater Melbourne.

The system is available 24x7 and monitored using automated alarm systems which communicate directly to our technical support. All servers are interconnected on the public network, providing very high levels of redundancy against hardware and network failure. MediTrust maintains up-to-date intrusion detection & prevention, virus detection and security management software designed to prevent unauthorised access to the system.

MediTrust runs a mirror, multi server dual site backup strategy. This means if a server has a failure we can restore one of the mirror servers which is backup hourly. If there is a catastrophic failure in the main data centre we can switch to another data centre physically located in a different location in Melbourne. This data centre is mirrored every 3 hours.
What happens if we lose internet?
The reliability of internet is generally very high these days and getting better. However there is the chance of losing internet. We recommend running a dual internet setup having a 4G internet modem available for switch over in the case of an outage. A 4G connection can run a large Anaesthetic rooms while the main internet is restored.
How can I organise for an in rooms demonstration of MediTrust?
To organise a software demo please contact us via email or phone. We will work with you to organise a convenient time to meet the staff and Anaesthetists. We often run demos outside of business hours to cater for Anaesthetists' busy schedules, usually meeting Practice Managers/rooms staff beforehand during business hours as required.
What sort of support do you offer?
At MediTrust we see our clients as business partners. We go out of our way to ensure users know MediTrust is a company they can depend on for support. Whether it's a quick webinar refresher on functionality, trouble shooting a Medicare claim, or just acting as a soundboard. No query is too small. MediTrust is always available for our users and committed to being reliable.
How much do you charge for setup and training?
There is NO charge for setup and training. And our set up and training support is completely comprehensive and on going.
What third party software do we need to buy?
There is NO additional third party software to purchase (e.g., Microsoft exchange). All our modules are built by MediTrust on a hosted solution. If you have a computer and an internet connection you are ready to use MediTrust.

Company (3)

How long has MediTrust been around?
MediTrust has been in business since 2005. During this time we have built ourselves a reputation as a leading software and services company for Australian Anaesthetists.
How big is MediTrust? How many Anaesthetists do you have?
MediTrust services over 1900 Anaesthetists Australia wide (50+ groups). We power groups of all sizes, large (groups of up to 70+ members) and small. We also service individual Anaesthetists.
Who owns the IP? Where is the software built?
MediTrust's software IP is 100% owned by MediTrust. Our highly skilled developers build our software in house from our office located in Victoria.
Interested in a demonstration? Start here